REFUND AND RETURNS POLICY

At PURE GLIDE BOARDS LLC, we are committed to providing excellent products and customer service. If you are not satisfied with your purchase, we offer the following refund and return policy. Please read the following terms carefully if you require an exchange.

1. Return Conditions All products are sold one-time only, unless there is an obvious defect.

If your product has a defect in materials or workmanship, please contact us within 7 days of receiving the product.

Returned products must be in their original packaging and unused.

2. Return Process Please first contact our customer service team via email or phone, explaining the product defect and providing your order number and relevant proof.

Once we confirm the product defect, we will provide you with specific instructions for return and a Return Authorization Number (RMA).

Respond to the defective product and send the RMA information to the following address:

18 UNION ROAD ST LOUIS, MO 63123

3. Refund Once we receive the returned goods and confirm the defect, we will process your refund request.

The refund will be returned to your original payment method, and processing time is generally 5-7 business days. 4. Special Circumstances

For incorrect orders (e.g., you received a pre-ordered product), please contact us within 7 days of delivery. We will provide a replacement or refund.

5. Contact Us

If you have any questions regarding refunds and returns, please feel free to contact us:

Phone: +1 (857) 857-7093
Email: [email protected]

Thank you for choosing PURE GLIDE BOARDS LLC. We look forward to providing you with high-quality products and excellent customer service!