FREQUENTLY ASKED QUESTIONS
Welcome to the PURE GLIDE BOARDS LLC FAQ page. We’re committed to making your shopping experience as smooth and seamless as our skateboards. If you can’t find the answer you’re looking for, feel free to contact us directly.
- What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, and American Express. You can also pay by debit card.
- How long will it take to receive my order?
Standard shipping within the US typically takes 5-7 business days. Expedited shipping is available at checkout.
- Can I track my order?
Yes, you will receive a confirmation email with a tracking number after your order ships. You can use this tracking number to track your package on our website.
- What is your return policy?
We offer a 7-day return policy for unused skateboards in their original packaging. For product defects or warranty service, please contact us directly for assistance.
- How do I initiate a return?
To return an item, please email [email protected] with your order number and details of the item you wish to return. We will guide you through the return process.
- Do you offer international shipping?
Currently, we only ship within the United States.
- What should I do if I receive a damaged item?
If you receive a damaged item, please contact us immediately at [email protected] or by calling +1 (857) 857-7093, providing your order number and a photo of the damaged item.
- How do I contact customer service?
You can contact our customer service team by calling +1 (857) 857-7093 or by emailing [email protected].
We are committed to providing high-quality skateboards and accessories and excellent customer service. Thank you for choosing Pure Glide Boards LLC!
